Privacy Policy

Last Updated: 30 June 2025

Your privacy is of the utmost importance to us at Maxwell Bellaiche Osteopathy ("we", "us", or "our"). This Privacy Policy outlines how we collect, use, protect, and handle your personal information when you visit and use our website, https://maxbellaicheosteopath.com.

We are committed to protecting your privacy in accordance with our professional obligations and the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988.

1. Who We Are

Our website address is: https://maxbellaicheosteopath.com. This website is the online presence for Maxwell Bellaiche's osteopathic practice, serving patients in Sydney, NSW.

2. The Information We Collect

We collect information in a few different ways to provide you with the best possible service and website experience.

a) Information You Voluntarily Provide:

  • Contact & Booking Forms: When you fill out our contact form or book an appointment through our online booking system, we collect personal information such as your name, email address, phone number, and any message you choose to provide. We collect this information solely to respond to your enquiry and to arrange and manage your appointments.

  • Website Comments: If you leave comments on our blog, we collect the data shown in the comments form and your IP address to help detect and prevent spam.

b) Information We Collect Automatically:

  • Cookies & Website Analytics: Like most websites, we use cookies and analytics tools to understand how visitors use our site. This helps us improve our website and services. This information is generally anonymous and includes data like which pages you visit and the type of device you are using. You can control or refuse cookies through your browser settings.

3. Patient Health Information

Please be aware that your detailed clinical records and sensitive health information are not stored on this website. As a registered health practitioner, I am bound by strict professional and legal obligations to protect your health data. All patient health information and clinical notes are managed in a separate, secure, and compliant Patient Management System that adheres to Australian national standards for health records.

4. How We Use and Disclose Your Information

The primary purpose for collecting your information is to provide you with professional osteopathic care. This includes:

  • Responding to your enquiries and communicating with you.

  • Booking, confirming, and reminding you of your appointments.

  • Administrative and billing purposes.

We do not sell, trade, or rent your personal information. We will only disclose your information to third parties when necessary to provide our services (e.g., to our secure booking system provider) or if required to do so by law.

5. Data Security and Breach Notification

We are committed to ensuring your information is secure. We take reasonable steps and have put in place suitable physical and electronic procedures to safeguard the information we collect online from misuse, interference, loss, and unauthorised access. In the unlikely event of a data breach, we will take steps to contain the breach and comply with our notification obligations.

6. Embedded Content and Third-Party Links

Our website may include embedded content (e.g., Google Maps) or links to other websites (like our booking portal). These sites have their own privacy policies, and we are not responsible for their practices.

7. Your Rights Over Your Data

You have the right to request access to the personal information we hold about you that has been collected via this website. You can also request that we correct any inaccurate information or erase your personal data from our website records. This does not include any data we are obliged to keep for administrative, legal, or security purposes, nor does it include your official patient health record, which is subject to different legal access requirements.

8. Contacting Us About Your Privacy

If you have any questions or concerns about this Privacy Policy, please contact us at:

maxbellaiche.osteo@outlook.com

9. Changes to This Privacy Policy

We may update this policy from time to time by posting a new version on this page.